FAQs

What does 'Family Safe' mean?
Family safe products are considered safe for use both during pregnancy and on infants based on dosage for essential oils and base ingredients. Having said this, we always recommend doing a patch test first.
 
What does ‘Pregnancy Safe’ mean?
Pregnancy safe products are considered safe for use during pregnancy, but not necessarily for children and infants. This is because pregnant women can still have half of an adult dose (up to 2%)but infants should not be exposed to concentrations higher than 1%.
 
What does ‘Kid Safe’ mean?
Kid safe products are considered safe for use on infants and children, but are not recommended for use during pregnancy. This does not appear on many of our products because it is an uncommon occurrence. Kid safe products should still be patch tested. 
 
What is a patch test?
A patch test is where you test a product a small patch of skin before you use the product to its full capacity to ensure that no sensitivities occur. 
 
How do I do a patch test?
To conduct a patch test, pick a patch of skin that you consider normal and non sensitive  (i.e. NOT unusually dry, broken, itchy or sore), for example, your forearm or stomach. Apply a small amount of the product to this area. For moisturisers, leave to absorb as normal, for cleansers, scrubs or other wash off formulas, leave for 5-10 minutes (or as per package instructions) and then wash off. If irritation occurs, wash off immediately and discontinue use. 
 
Do we ship internationally?
Yes we do! We ship to 241 countries and regions. You can view this list here: countries we ship to.
 
When will I receive my order? Is tracking available?
We try to send your order within 24 hours of receiving it, time frames for delivery will vary, but you will receive tracking information once your parcel has been lodged!
 
Can I make changes to my order after it’s placed?
Yes, contact us directly to let us know of any changes you want to make within 24 hours of placing it. We will be happy to help you out! If you want to make the change after 24 hours, but you haven’t received shipping confirmation, still contact us, there might still be time! If you have received shipping confirmation and tracking details, unfortunately it will be too late to make any changes.
 
Where are you located? How many stores are there?
We are located in Stanthorpe, QLD. We have one brick and mortar store in Maryland St. Stanthorpe.  Other than that you can shop our full range online, contact us on chat if you need any help!
 
Where is the product made?
Our product is hand made by us, at our HQ in Stanthorpe!
 
Are there samples available?
Samples are usually available and we place them in online orders over $80AUD. If there is something specific you want put in your order, please put it in the ’notes’ section of the checkout and we will do our best to include it in your order.
 
What certifications do you have?
We are Choose Cruelty Free certified (i.e. not testing on animals) and over 60% of our skincare range is Vegan Australia Certified. Our product descriptions will confirm this for you.
 
Do you offer wholesale?
Yes we do! Please contact us directly for more information. 
  
Do you have a ‘Dream Cream’?
We don’t have anything that is specifically designed to ‘cure’ eczema or psoriasis, however, we have had good reports for these conditions about our body butters! Particularly Green Tea and Manuka Honey & Vanilla. You could combine these with the use of a lotion to pack a bigger punch. Apply body lotion immediately after bathing while skin is still damp, then before bed or once the lotion has absorbed, top up trouble areas with body butter.