Shipping Policy 📦

By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase. We use your Order Information as outlined in our Privacy Policy to complete your order and gather shipping information.

All orders are processed and packed within 24 hours of placement excluding weekends and public holidays, or if we have specified that orders will not be filled until a later date.

*Please note that there are significant delays for delivery times due to COVID-19. Pureheaven is not responsible or liable for any delays in transit due to COVID-19.

Tracking your order:

Once your parcel has been dispatched from our warehouse, you will be notified via email.You may receive notifications on the whereabouts of your parcel during transit.

Australia:
Free standard shipping when you spend over $65 AUD.

Orders under $65 AUD are flat rate charges of:
Standard: $8 AUD
Express: $15 AUD

Estimate shipping times:

Standard: 2 - 7 business days
Express: 1 - 5 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

New Zealand:

Standard: $12 AUD
Express: $18 AUD

Estimated shipping times:

Standard: 7 - 12 business days
Express: 5 - 8 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

USA + Canada:

Standard: $18 AUD
Express: $33 AUD

Estimated shipping times:

Standard: 9 - 12 business days
Express: 5 - 8 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

United Kingdom + Ireland:

Standard: $22 AUD
Express: $35 AUD

Estimated shipping times:

Standard: 10 - 18 business days
Express: 7 - 14 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

Asia Pacific (Excluding China):

Standard: $18 AUD
Express: $33 AUD

Estimated shipping times:

Standard: 15 - 20 business days
Express: 7 - 15 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

Major Europe:

Standard: $25 AUD
Express: $40 AUD

Estimated shipping times:

Standard: 10 - 15 business days
Express: 7 - 12 business days

Please note that there are significant delays for shipping and delivery times due to COVID-19

Rest of World:

Standard: $25 AUD
Express: $45 AUD

Countries that fall into this category are unable to receive estimated shipping times. However, upon receiving your tracking information, you will be given an ETA of your parcel’s arrival.

Customs Taxes:

Please note that all customs charges and taxes (including VAT) are payable by the customer/receiver. Pureheaven is not responsible for any charges incurred for receiving orders internationally. These fees are not included in the cost of your order or shipping charge. Pureheaven does not offer refunds to customers for failure to pay duties and taxes associated with their order.

Additional Information:

Estimated shipping times can change depending on the time of year, holiday periods, weekends, and severe weather. Pureheaven is not responsible for stolen packages or packages delayed in transit.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Pureheaven cannot offer reimbursement for this package.

If you have any other questions regarding shipping, taxes, or delivery times, please reach out at hello@pureheaven.com.au and we will look into this with you.